Lesson 7 Complaints and claims 课件-2022-2023学年中职物流英语第一版

complaints and claims 投诉与理赔 TEACHING PROCEDURE WARM-UP LEARNING THE DIALOGUES AND THE PASSAGE. KEY SENTENCE LEARNING EXERCISES HOMEWORK CONCLUSION WARM-UP Discuss by group what the common complaints are and how to deal with them. Choose one representative to illustrate his group’s discussing results. Summarize this dicussion. LEARNING THE DIALOGUES AND THE PASSAGE. Part one: Learn the important words. Part two: learn the key expressions. Part one: Learn the important words. 1. complain about 抱怨, 投诉 He complained about the food.他抱怨吃得不好。 complain about sth. To sb. 向某人投诉某事 2. package包裹, 包; 捆, 束, 件头 3.cargo船(装)货, 货物; 载运的货物 (pl. cargoes, cargos) load a cargo载货 unload a cargo卸货 4. broken adj.破碎的, 破裂的, 被打坏的 a broken cup 破杯子 5. Soiled 污染的、污渍 6. informvt.告诉, 通知 Can you inform me when to begin our final examination?你能告诉我们什么时候期终考试吗? 常见用法：inform sb. Of sth. 通知某人某事 7. due to由于 Her absence is due to illness.她因病缺席。 8. Communicate 交流思想(或感情,信息等);交际,交往[(+with)] We learn a language in order to co