Unit 4 Customer Service 课件-2022-2023学年中职英语高教版（2021）基础模块3

Customer Service Unit 4 英语3 基础模块 elicit customer complaints and solutions deal with customer complaints identify logics of complaint letters write an email to deal with customer complaints Learning Objectives recognize the value of honesty in doing business 2 01 Warming Up 02 Listening and Speaking 03 Reading and Writing 04 Culture Understanding 05 Language Practice 06 Group Work 07 Self-assessment 3 01 Warming Up 4 将下列投诉与图片相匹配。 Look and match. 1 2 3 4 A. The dish is too salty. B. It is the wrong size. C. There is something wrong with the mobile phone battery. D.There is no hot water again. B D A C 5 Think and tick. 思考并勾选出投诉时会用到的语句。 A. We are sorry for any inconvenience caused. B. I’d like to have my mobile phone repaired. C. Excuse me, I would like to make a complaint. D. I’m calling to complain about the terrible service you provided at the restaurant. 6 02 Listening and Speaking 7 听录音，判断Tim去售后服务中心的目的。 Listen and choose. A B C D Tim went to the service center to 　　　　. have the scree