内容正文:
投诉信
目录
真题演练
常用词汇
常用句型
01
02
03
要点总结
04
常用词汇
1. express my dissatisfaction / concern about 表达不满
2. bring about inconveniences 带来不便
3. to make matters worse 更糟糕的是
4. in a rude manner 态度恶劣
5. put up with/bear 忍受
6. look into/investigate the matter 调查此次事件
7. take measures/actions 采取措施
8. deal with/solve the problem 解决问题
9. a satisfying solution 一个满意的解决方法
10. declare a refund 要求退款
常用句型
第一部分:提出抱怨并表示遗憾
(1) 很抱歉打扰您,但我必须郑重提出投诉。
I am sorry to trouble you but I am afraid that I have to make a serious complaint.
(2) 我很遗憾地告诉你投诉有关……的事由。
I am sorry to tell you that there should be reasons to complain about …
(3) 我真的很讨厌抱怨,但现在有一件事情确实令人烦心。
I really hate to complain, but one thing is really disturbing now.
第二部分:说明投诉问题、后果,并提出合理建议。
1. I have dialed your service number for several times but it was always busy.
我多次拨打你们的服务电话,但它总是占线。
2. Now this problem keeps worrying me.
现在这个问题一直在困扰我。
3. To improve the situation, you can take the following measures.
为了改善状况,你们可以采取下面的措施。
4. I insist you change a new on