第2部分 主题1.3 跨文化沟通、包容与合作-2021新高考英语二轮复习【名师导航】配套Word教参（悦读经典）

主题语境(三)　跨文化沟通、包容与合作 第一组 (2020·全国卷Ⅲ·完形填空) As a businesswoman，I care deeply about my customers.But like anyone for whom you feel affection， 1 can also drive you mad.They'll come rushing in，　2　their handbag's been stolen.They'll 3 that they left it in the changing room，create havoc (混乱) and then 4 it had been in their car all the time.They'll have out half the 5 in the shop，and want the only style you don't have left in a 6 colour.I do know how upset the shop staff can get，but I try to persuade them to keep 7 ． I remember the first really 8 customer we had at Covent Garden.She was 9 absolutely everything，nothing was right and I was rather 10 that she became a “regular”．After a while，she 11 for the way she behaved at the beginning.She had split up with her husband the week before，was living in a flat 12 ，and since she'd found it too much to cope with (应对)，she'd taken it out on 13 people. That taught me a valuable 14 and I pass it on to the people who 15 in the market.Don't take it 16 ．If a customer is rude or difficult，just think “Maybe she's had a row with her husband.Maybe her child's not 17 ．”Always water it down and don't let your ego (自我) get 18 ．If you do，you won't be able to 19 it and the whole thing develops into an unpleasant scene and that 20 everyone's day. 【语篇解读】　作者以自身经商的经历为例向人们传递宽以待人并保持乐观心态的重要性。 1．A.shopkeepers　　 　 B．customers C．salespersons D．receptionists B　[根据第一段首句中的“customers”和第二段首句中的“customer”可知答案。shopkeeper“店主”；salesperson“售货员”；receptionist“接待员”。] 2．A.saying B．pretending C．guessing D．replying A　[根据“their handbag's been stolen”及语境可知，顾客们冲进来，说他们的手提包被偷了。] 3．A.agree　B．promise　C．imagine　D．swear D　[根据语境可知，他们发誓他们把它留在更衣室了。swear“发誓，保证”。] 4．A.forget B．decide C．discover D．assume C　[上一句顾客说他们的手提包被盗，此处表示“然后却发现它一直在车上”。assume“认为，承担，呈现”。] 5．A.foods B．catalogues C．belongings D．goods D　[根据空后的shop和语境可知，此处应填goods。catalogue“目录；一连串(糟糕)事”；belongings“财物”。] 6．A.particular B．different C．matching D．n